Service Terms

These Service Terms apply to service requests, diagnostics, repairs, setup, troubleshooting, data transfer, printer support, and business IT support provided by The Computer Store (Gda) Ltd. / TCS Grenada.

1. Service Requests

Submitting a service request through the website, by phone, by email, or in person does not guarantee immediate service or repair completion. Our team will review the request and contact you with the next step where applicable.

2. Diagnosis

Some issues may require diagnosis before we can confirm the problem, estimated cost, parts required, or repair options. Diagnosis may reveal that an item cannot be repaired, that parts are unavailable, or that replacement is more practical than repair.

3. Approval Before Paid Work

Where a paid repair or service is required, we will aim to confirm the recommended work and cost before proceeding. Work may begin after customer approval is received.

4. Data Backup

Customers are responsible for backing up all important data before submitting any computer, storage device, phone, tablet, or other equipment for service. TCS Grenada is not responsible for data loss, software loss, settings changes, deleted files, or loss of access to accounts during service work.

5. Passwords and Access

Some service work may require device access, passwords, recovery keys, or account access. Customers should avoid sharing sensitive passwords unless necessary and should change passwords after service where appropriate.

6. Parts and Availability

Repairs may depend on parts availability. Some parts may need to be ordered, may be unavailable, or may vary in price. Estimated timelines are not guaranteed and may change due to supplier, shipping, or manufacturer delays.

7. No Guarantee of Repair or Recovery

We will make reasonable efforts to diagnose and resolve service issues, but not all problems can be repaired. Data recovery, liquid damage repair, motherboard repair, printer repair, and other technical work may not always be successful.

8. Customer Communication

Customers should provide accurate contact information and respond to calls, WhatsApp messages, or emails related to their service request. Delays in response may delay diagnosis, approval, repair, or collection.

9. Collection of Devices

Customers should collect devices promptly once notified. TCS Grenada may contact customers about uncollected items. Items left for an extended period may be subject to storage limits, storage charges, or further action according to store policy.

10. Service Warranty

Any warranty on service work will depend on the work performed, parts used, and issue reported. Service warranty does not cover unrelated problems, new damage, misuse, viruses, software changes, power issues, liquid damage, or faults that develop after service due to unrelated causes.

11. Contact Us

For service questions or to request support, please contact us:

The Computer Store (Gda) Ltd. / TCS Grenada
Spiceland Mall, Grand Anse, St. George’s, Grenada
Phone: (473) 444-3653
Email: techsupport@tcsgrenada.net