Privacy Policy
The Computer Store (Gda) Ltd. / TCS Grenada respects your privacy. This Privacy Policy explains how we collect, use, and protect information submitted through our website, forms, quote requests, service requests, and other customer communications.
1. Information We Collect
We may collect information that you provide directly to us, including:
- Name
- Phone number or WhatsApp contact
- Email address
- Location or address
- Company, school, or organization name
- Product interests or quote request details
- Service request details, including device type, brand/model, and problem description
- Messages or notes submitted through website forms
2. How We Use Your Information
We use customer information to:
- Respond to product, quote, and service requests
- Confirm product availability, pricing, and next steps
- Contact you about repairs, service requests, or business inquiries
- Prepare quotes, invoices, or service records
- Improve our website, customer support, and services
- Communicate important updates related to your request
3. Service and Repair Information
If you submit a service request, we may use the information provided to understand the issue, contact you, prepare a service estimate, or support repair work. Customers should avoid submitting passwords, private files, sensitive personal data, or confidential business information through website forms.
4. Cookies and Website Data
Our website may use cookies or similar technologies to support normal website functions, improve browsing, remember cart/session information, and help us understand website performance. You can manage cookies through your browser settings.
5. Sharing of Information
We do not sell your personal information. We may share information only when necessary to:
- Respond to your request or provide service
- Work with suppliers, manufacturers, or warranty providers
- Comply with legal, regulatory, or accounting obligations
- Protect our business, customers, website, or legal rights
6. Email and Communications
When you submit a form or contact us, we may reply by phone, WhatsApp, email, or another contact method you provide. You may ask us to stop non-essential communications at any time.
7. Data Security
We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure. However, no website, email, or electronic communication method is completely secure, so customers should avoid sending highly sensitive information through online forms.
8. Data Retention
We may retain customer information for as long as needed to respond to requests, provide service, keep business records, manage warranties, meet accounting requirements, or comply with applicable obligations.
9. Access and Updates
You may contact us to request correction or removal of your personal information where reasonable and legally permitted. Some information may need to be retained for invoices, service records, warranty records, or legal/business requirements.
10. Third-Party Links
Our website may link to third-party websites, platforms, or services. We are not responsible for the privacy practices, security, or content of external websites.
11. Children’s Privacy
Our website is intended for general customers and business users. We do not knowingly collect personal information from children without appropriate consent.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page, and continued use of the website means you accept the revised policy.
13. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
The Computer Store (Gda) Ltd. / TCS Grenada
Spiceland Mall, Grand Anse, St. George's, Grenada
Phone: (473) 444-3653
Email: sales@tcsgrenada.net