: 1 (473) 444-3653

Store Policies

Ordering Online with us is safe and secure!

 

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

 

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.

 

Please allow an additional 7-10 business day for shipping of your merchandise if paid by personal check. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.

 

Return Policy

You will require this sales receipt for any returns or exchanges. Exchanges only given within 7 days of purchase. Store warranty on all items is 30 Days. Items are subject to a restocking fee of 15% if opened. Ask about our extended warranty program. Ink Cartridges that are opened are not returnable. Please ensure that you register you product with the manufacture\s.

 

Delivery Information

TCS Grenada Ltd. charges a 0.00 non refundable fee on each order. Delivery does not include setup\installation. In the event an item is not readily available, you will be notified of its approximate delivery time. It will remain on back-order until the customer cancels. Deliveries are within St. George. Call for other pricing on further distances.

 

Payments

All returned Checks will be assessed a 50.00 handling fee. In the event of default the customer agrees to pay collection/attorney fees and 15% per month on all past due balance. Unless otherwise stated, CPU/SRAM.SOJ transactions are non-refundable, and are warranted for 30 days. Further warranty shall refer to manufacturers only. Technician service charge is non-refundable. The original invoice is "REQUIRED" for any items turned in for RMA, replacement or checking. Decent charge might be imposed, and TCS Grenada Ltd. reserves the right to NOT TO do the checking on the spot. All purchases wanting return for store credit or replacement must be within 7 days from the purchase date. No returns for special order or customized item(s). Software transactions are final (non-refundable). Installation of purchased parts or component on the machine will be subject to Technician service charge. All products names are trademarks of their respective owners.

 

Complaints

If we should receive a complaint about any part of our service, by phone, e-mail or letter, then it will be dealt with promptly (we will reply within 2 working days). It will then be dealt with confidentially, and effectively.